“Personal Information” or “Sensitive Personal Data or Information” under the SPI rules includes any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The Sensitive Personal Data or Information includes personal information relating to i) Passwords ii) financial information iii) health conditions iv) sexual orientation v) medical records and history vi) biometric information vii) call data records viii) information received by body corporate under lawful contract or otherwise ix) Visitor details provided at the time of registration or thereafter.
Among the information you may need to provide as a part of the registration process which is required for us to know who you are so that we can provide the best of our Services is including but not limited to 1) Your full name, 2) Email address, 3) Mobile number and contact details 4), Gender, 5) Age, 6) Address with city and pin code, 7) Occupation, 8) Education, 9) Links you click on the website, 10) Other browsing information (All required information is Service Dependent), 11) Insurance Data, and 12)Your friends and connections on other social media platforms (if you login through your social media profile). Any information is stored only when you specifically and knowingly choose to provide it to us when you input or upload information on the Website. Information available in the public domain shall not be construed as Personal Information and as such will be used freely without your specific consent.
The Company will collect personally identifiable information about you- including Personal Information or any Sensitive Personal Data or Information as a part of the voluntary registration process. When you provide Personal Information or any Sensitive Personal Data or Information through our website, you are confirming that you consent that such information belongs to you and is allowed to be used by the Website. We will not sell or share your personal information to any organization for any purpose unless you explicitly direct and authorize us to do so.
You may further be required to disclose your health information should you connect with a Consultant or avail Artificial Intelligence (AI) based solutions, through the Website. Your health information may be in the form of reports, images, videos, graphics, audios or any other form. The Consultants are third parties. This information will be primarily used by the Consultant or our AI based tool for suggesting a treatment or action plan for you to meet your health goals. Apart from providing you consultation, your health information may a be used for the purpose of research and development activities on anonymous basis. With the use of Services, you expressly agree to the use of your medical record for aforesaid purposes.
You have complete freedom of choice regarding submission of your health information on the Website. You can choose not to submit your health information, in which case customized advice regarding your health condition will not be available on the Website.
Our web servers automatically identify your computer’s connection to the Internet, including your IP address when you visit our site. (The IP address is a number that lets the computers attached to the internet know where to send the data such as the web pages you view.) The IP however doesn’t identify you personally. It is usually in the form of aggregated statistics on traffic to various pages within our site and all information will be stripped of personal information so that it cannot be recompiled and individual users cannot be identified. Our web servers will also automatically collect your log files and information obtained through cookies including third party cookies. We would be collecting your location and also storing the information like email ID, status of subscription and status of workflow in cookies/local storage. We use this information to provide you the Services and the information as supplied by the users enables us to improve our site and provide you very user-friendly experience. The information collected is for us to understand our audience and determine how our Software is being used, how it and other products and services can be improved and to share the aggregated information to third parties so that they can use the information for improvements of their own products and services such as healthcare providers, insurance companies, pharmaceutical companies and the Consultants. By using the Website, you expressly consent to our collection and use of log files and information collected by cookies as mentioned above.
We use third party collaborations to provide services when you visit the Website. We may share non-personally identifiable data with such parties who assist us in our Software, with such parties for joint promotions and with our employees, representatives, affiliated entities, including parent and subsidiary companies. The Company will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.
Following is an inclusive list of purposes for which your personal information may be used by us:
- To create your account on the Website and let you log in to your account and use the Website;
- To manage your account, provide you with customer support, and ensure you are receiving quality service;
- To contact you or provide you with information, alerts and suggestions that are related to the service;
- Billing-related purposes;
- To connect you with a Consultant and to enable and facilitate Consultant services;
- To provide you AI based diagnosis, if opted for;
- To Improve online operations;
- To process transactions (credit card or other payment account information will only be used for this purpose);
- To provide you with newsletters, RSS feeds, and/or other communications or services which you have signed up for or otherwise agreed to receive;
- To apply research-based/clinical knowledge-based solutions for the training/treatment of the case on the basis of provided information;
- To send or display offers and other content that is customized to your interests or preferences;
- To send account- or transaction-related communications, such as welcome letters or notifications;
- To perform research and analysis aimed at improving our products and services, and
- To manage our systems.
You expressly consent to the use of your personal information for above purposes by using the Website.
Our Services are a platform for you to connect with Consultants who will advice and guide you regarding your health condition and/or general wellbeing. Such Consultants are third parties and if you use such services, we will collect data about your health record, medical reports, treatments and advice given by the Consultant. Your communications with your Consultant and other information submitted as such shall be collected and retained by us.
All the information gathered on the Website would be endeavored to be securely stored within the database controlled by us. However, we may also use third party service providers for storage and processing of your Personal Information. You expressly consent to the use of such third-party services by using the Website. The database would be stored on servers that are secured by a firewall, and access to these servers is password protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We can’t guarantee the security of our database, nor can we guarantee you that the information you supply will not be intercepted while being transmitted to us over the internet. Any information you include in a posting to the discussion areas is available to anyone with internet access.
The Company does not control or endorse any content on the Website or any Services being provided and therefore, we specifically disclaim any liability with regard to the Services and any actions resulting from your participation in any Services, and you consent to waive all and any claims against the Company relating to the same and should any waiver be ineffective, you consent to release any claims against the Company pertaining to the same.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
If you provide any information that is untrue, inaccurate or incomplete or we have reason to believe that the information being provided by you is untrue, inaccurate or incomplete, we may, at our sole discretion, discontinue all or any Services to you. Such data or information may however, not be corrected, if called upon legally to do so.
We will endeavor to ensure that your information on the Website is accurate, complete and up to date. In case of any change in information, please inform us and the necessary actions shall be taken to update the information. In absence of such communication however, we shall share the existing information with third parties and shall not be considered responsible or liable for the accuracy of the information so provided.
We are committed to utmost protection of your privacy. Security measures pertaining to restricted access or use of passwords an encryption have been adopted. We never ask you for any passwords and measures have been adopted to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying of use of modification. We are however, not liable for any action resulting out of the unauthorized use of your information or registration credentials.